Mafia's Tools and Help for Responsible Gambling

Responsible Gambling at a Glance

Players searching for Mafia Casinos AU information on safer play will find that our account must be 18 or over, and that stepping away from the account is handled through a direct request rather than automated settings. The table below sets out what is currently confirmed.

These points cover what we have published; we encourage every player to read them before relying on the account for anything beyond occasional leisure play.

How Self-Exclusion and Support Work

If a break is needed, we ask players to contact our Support Service Team by email, and we assist in closing the account as soon as practicable. Before this step, we remind players that the account must hold no remaining balance, positive or negative, and have no pending withdrawal requests — otherwise any funds on the account are voided.

Your Obligations When Self-Excluding

Once self-exclusion is requested, we expect the player to notify us of any other accounts held with us and to refrain from opening new ones. We make reasonable efforts to prevent new account creation, but responsibility for losses on any other account rests with the player.

We also offer a set of self-assessment questions covering whether gambling affects work, sleep, relationships or finances, as a way for players to reflect on their own habits. Anyone answering yes to most of these is advised to reach out to GamCare, Gamblers Anonymous or Gambling Therapy for independent support, separate from anything we provide directly.

Guidance and the Limits We Currently Offer

Our general guidance treats gambling as leisure rather than income: we suggest playing only with spare funds, watching the time and money spent, and avoiding the urge to chase a loss straight away, since there is always another chance to play later. Parents sharing a household device are advised to install internet filters to prevent underage access, in line with our 18+ policy.

At present, the tools available to manage an account are limited to this email-based self-exclusion and the guidance above. We do not offer configurable deposit, loss, session or wager limits, reality checks, or cooling-off periods, so players wanting a short break rather than full closure should contact support directly to discuss it. Anyone reviewing our terms and account conditions in full can find the wider picture on our overview page, while day-to-day questions are best directed to our support channels.